Terms & Conditions


Welcome to Our website. If you continue to browse and use this website you are agreeing to comply with and be bound by these Terms and Conditions, Our Privacy Policy and Our Website Disclaimer.  By clicking “Sign Up”, creating a Trusted Avenues account or similar, you are agreeing to enter into a legally binding contract with iRefer.Business Pty Ltd T/As Trusted Avenues comprising the Terms and Conditions, the Privacy Policy and the Website Disclaimer (Contract).  The Contract represents the whole of the agreement between you and Trusted Avenues; all implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

If you do not agree to the Contract, do not click “Sign Up”, create a Trusted Avenues account or access or otherwise use Our website. If you wish to terminate the Contract at any time, you can do so by closing your Trusted Avenues account and no longer accessing or using Our services.

For the purposes of the Contract unless context otherwise requires:

·      “Us”, “Our” and “We” refers to iRefer.Business Pty Ltd T/As Trusted Avenues;

·      “website” and “platform” refer to the website Trusted Avenues and the services offered on that website; and

·      “you” and “your” refers to you, the client, visitor, website user or person using Our website.



We reserve the right to change, modify, add or remove portions of the Contract at any time. Please check these terms regularly prior to using Our website to ensure that you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you object to any changes, you may close your account. If you delete your account, it will be deleted from Our website immediately, however your data may be stored for a period as part of Our routine backup processes.  Your continued use of Our website after we publish and send a notice about  Our changes to these terms means that you are consenting to the updated Contract as of its effective date.



It is an essential pre-condition of you using Our website that you agree and accept that We are not legally responsible for any loss or damage that you suffer arising from your use of the website, whether from errors or from omissions in Our documents or information, any goods or services We may offer, your engagement with other account holders and the services that those account holders offer, or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which We shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that information and materials provided on the website may contain inaccuracies or errors. We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

We are not responsible for any outcome of a business transaction that was created through the use of this platform or facilitated by the platform, that fails to meet your expectations or results in loss to you from the transaction. We are purely a platform facilitating introductions between individuals and businesses.  Account holders should conduct due diligence on counterparties before entering into a business transaction.



For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), Trusted Avenues liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.



By using the Services, you may encounter content or information uploaded by other account holders that might be inaccurate, incomplete, delayed, misleading, illegal, offensive or otherwise harmful. We generally do not review content provided by Our account holders or others. You agree that We are not responsible for others’ (including other account holders’) content or information. We cannot always prevent this misuse of Our website, and you agree that We are not responsible for any such misuse.  We are an introduction platform only.  We have not investigated and do not recommend or endorse the services offered by other account holders. 

If you are an account holder, you warrant that the information that you upload to your account will be accurate, reliable and current.

Trusted Avenues may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not imply endorsement, recommendation of, or referral to  the services offered by those websites. Trusted Avenues takes no responsibility for any of the content found on the linked websites.

Trusted Avenues website may contain information or advertisements provided by third parties.  We accept no responsibility whatsoever for any information or advice provided to you by third parties whilst you are using the website.



To the fullest extent permitted by law, Trusted Avenues absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Trusted Avenues gives no warranty that the documents, goods or services provided on the website will be free of errors, or that defects will be corrected, or that Our website or its server is free of viruses or any other harmful components.

Whilst We use reasonable endeavours to provide accurate, reliable and up-to-date information on Our website, We do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise. We do not control the information uploaded to the website by account holders or third parties.

The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.



At Trusted Avenues, We are committed to protecting your privacy. Our Privacy Policy governs Our use of your personal information. 

We collect personal information from you when you provide, post or upload it to Our services, such as when you open an account or fill out a form. You don’t have to post or upload personal information, though if you don’t, it may limit your ability to grow and engage with your network via Our website. We use the information We collect about you to maximize the services that We provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles.

If you are an account holder you agree to: (1) use a strong account password and keep it confidential; (2) not transfer or assign any part of your account and (3) follow the law and any policies that We publish from time to time. You are responsible for anything that happens through your account unless you close it or report misuse.

You agree that the information that you upload to your account will be visible to other account holders who you have approved. When you approve contact with other Trusted Avenues users, your personal data will become available to the approved user and the approved user will be able to send messages to you. You can amend your account information and settings at any time, including blocking the ability of approved users to send messages to you.  

You may change your details at any time by advising us in writing via email or by updating your online profile. All information that We receive from Our customers is protected by Our secure servers. Our secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored by Us on Our servers.



In general, We do not and will not sell or deal in personal or customer information. We may however use that information in an anonymised form without any reference to your name or other identifying information to create marketing statistics, identify user demands and assist in meeting customer needs generally. In addition, We may use the information that you provide to improve Our website and services but not for any other use.

We use third parties to help us provide Our services (e.g., maintenance, analysis, audit, payments, fraud detection, marketing and development). You agree that these third parties will have access to your information as reasonably necessary to perform these tasks on Our behalf and are obligated not to disclose or use it for other purposes.

We can share your personal data as part of a sale, merger or change in control, or in preparation for any of these events. Any other entity which buys Us or part of Our business will have the right to continue to use your data, but only in the manner set out in the Contract (as amended from time to time) unless you agree otherwise.



We may be required, in certain circumstances, to disclose information in good faith and where We are required to do so in the following circumstances: by law or by order of any court; to enforce the terms of any of the Contract; or to protect the rights, property or safety of Our customers or third parties.



If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of Trusted Avenues. Trusted Avenues expressly excludes and does not permit you to use or access Our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then Trusted Avenues will hold you fully responsible for any loss that We may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. Trusted Avenues reserves the right to exclude and deny any person access to Our website, services or information in Our sole discretion.



This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

Trusted Avenues expressly reserves all copyright and trademark in all documents, information and materials on Our website and We reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with Our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.



Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories.

Any term should be read down to the full extent possible.  The deemed exclusion of any term pursuant to this paragraph, or because it is otherwise uncertain or unenforceable, shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.




This agreement and this website are subject to the laws of Victoria and Australia. If there is a dispute between you and Trusted Avenues that results in litigation then you must submit to the jurisdiction of the courts of Victoria.